Frequently Asked Questions

Shipping within China is free.  For international shipping, we charge a flat fee of USD$25 for orders under USD$100. For all orders over USD$100, shipping is free.

Domestic Shipping Methods (within China/Hong Kong):

• We use SF Express for most China and Hong Kong SAR shipments.
• You will receive a tracking number notification via the email you provided with your order.

International Shipping Methods (outside China):

• We use FedEx, DHL, UPS and SF Express depending on the country of shipment destination.
• You will receive a tracking number notification via the email you provided with your order.

All international shipments are processed from the Shanghai warehouse and sent to the destination country. Estimated delivery time for global shipments is between 5-7 days during this time of limited international flights, not including Customs clearance. Delivery time may also exceed the estimate provided at the time of checkout for rural or remote international destinations, or due to delays in Customs clearance procedures.

Ordering Tips:

- Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required.

How long will my order take to ship? 

Within China – 1-2 business days from placing order

To US – Usually 5-7 business days from placing order, not including any delay in Customs

To EU – Usually 6-8 business days from placing order, not including any delay in Customs

All other countries – depends on shipping zone

In the unlikely event that your order is processed incorrectly, incomplete or your item(s) arrived damaged, please email us as soon as possible at info@loopswim.com to let us know. We ask that you send over photos of the incorrect/damaged merchandise for our reference.

For domestic orders containing incorrect/damaged items, we are typically able to refund or replace the order at our expense. 

Note: Loop Swim does not take responsibility for damaged items purchased through third party retailers.

 

Returned merchandise must be unworn, with all tags and swimwear liners attached. Upon receipt of returned goods, Loop Swim reserves the right to deny refund if the merchandise does not meet policy requirements.

Returns may be initiated within 14 days of the order date for domestic China orders and within 21 days of the order date for international orders.  Initial shipping cost will not be refunded.

Any exchange and return shipping must be covered by the customer.

Returns normally take up to 5-10 business days to arrive to our warehouse.
Any exchange and return shipping must be covered by the customer.
Refunds are issued within about 7 business days after the package arrives back to us.

Here's our size chart to help you find the perfect size for any Loop Swim product.  We included USA, UK, Asia, Europe and Japan conversions in our size chart as a reference. Feel free to contact us if you're still unsure of sizing. 

We will note on the website if a particular style is running small, big or true to size. The majority of our suits run true to clothing size. Our men’s swim shorts tend to run one size small: if you are a 32” men’s waist, we recommend you order the 33” as our suit is not a drawstring elasticated waist.

Billions of plastic bottles go into landfills every year - and that's why all of Loop's swimwear is made using REPREVE fabric.  REPREVE is the leading, most trusted, branded performance fiber made from recycled materials, such as plastic bottles.

Not only is Loop Swim made from post-consumer use plastic bottles that would otherwise wind up in landfill or our oceans, but Loop will recycle your swimsuit at the end of its useful life.

Learn more about how we're recycling plastic bottles into swimsuits through our sustainable fabric process. 

What is REPREVE? 

How Can I Contact You? 

Got more questions? No problem! Let's chat by filling in our Contact Us Form.

Please allow up to 1 business day for your inquiry to be addressed. Customer service associates are not available on national holidays or weekends. 

We're looking forward to hearing from you!